Update 4:
Flowers (replacement bouquet) delivered today (Saturday) and looks great! ProFlowers absolutely did right by us and has my business going forward.
Flowers (original bouquet) actually delivered today @ 3:41pm although FedEx website still shows "At FedEx destination facility." Good news is they held up really well, I'm told.
Update 2:
My wife just called to tell me she received a call from Ralph at ProFlowers apologizing profusely for the non-delivery. ProFlowers has sent out a new bouquet. Thanks, Ralph!
Update 1:
Had a very nice Twitter exchange with FedexDolores who "contacted the local terminal and they left the driver a message to deliver this asap." The web tracking app still shows the package "At FedEx destination facility," so we'll see.
Original Post:
Yesterday was my lovely wife's xxth birthday and, for the first time in our ten year marriage, I was out of town on business and unable to celebrate the day with her.
So, I did what any good husband who knows what side his bread is buttered on would do, I sent her flowers. Or, more accurately, I attempted to send her flowers.
Earlier in the week, I went to ProFlowers (no link, 'cause they don't deserve one) and I ordered the lovely "Hugs And Kisses" bouquet. Now, it just so happens that this particular product included "Free Weekday Delivery." I didn't order it because of that, but it didn't hurt. Notice that it said "delivery," not "shipping."
Turns out, the bouquet is shipped from a non-local florist and "delivered" by FedEx Home Delivery Services (again, no link).
I'm checking the FedEx web site all day yesterday to see when the flowers are going to be delivered so I know when to expect the phone call with squeals of delight from my wife.
It's getting later and later and the status still says "On vehicle for delivery." Finally, around 7:00 pm, I get a "Delivery Exception" email that FedEx was "unable to complete delivery of the following shipment..." due to an "Incorrect address - Street name."
Gee, that's funny, the newspaper guy finds us, the US Postal Service finds us, UPS finds us, freaking Google Maps finds us, why can't FedEx? In fact, FedEx has delivered to us in the past, but now they can't find us?!?
So, my wife didn't get her flowers. She called FedEx (I was at the airport boarding a plane when all this happened) and gave them directions, so she should get the (somewhat wilted) flowers sometime today.
Oh, this morning the phone rings at 7 am and it's FedEx asking for directions. My wife answered the phone and told them (much more nicely than I would've) that she already provided this information last night.
Dear FedEx - you get a FAIL.
